FAQ
Q – What does We Silver Jewelry
do?
A – We are a wholesale jewelry supplier. We sell a wide variety of 925
silver jewelry at wholesale prices.
Q – Where is your company
located?
A – We are located in the Texas, USA while our factory is in Thailand.
Q - How do I get photos of the
items?
A - You can download high quality photos of your purchased items from
the “My Orders” section under My Account.
Q – Why is it called 925 sterling
silver?
A – This product is 92.5% silver. The remaining 7.5% consists of other
metals like copper or stainless steel. You cannot use pure silver to produce
jewelry because it is too soft.
Q – How do we know your products
are 925 sterling silver?
A – You will find a 925-silver stamp on our jewelry.
Q – Do your products contain
lead, nickel or heavy metals?
A – No. We conform to the American, European, and International laws
pertaining to jewelry content.
Q – You offer products with gold
and rose gold finishes. Is this just coloring?
A – No. We do not use coloring. The products are plated with 14ct gold.
Q – Can I make a customized
request?
A – Yes. You can order your favorite item if it's currently out of stock or order customized products in your preferred plating, color, type etc. Please note that there is a minimum order for customized requests. Read more details on our Production Orders page.
Account Information
Q – Why do I need an EIN / Tax ID Number?
A – We are a wholesale jewelry supplier and thus need your employer/tax identification number to confirm that you are a business. By validating your business, you are not charged with sales taxes.
Q – How hard is it to set up an
account?
A – It is not hard at all. Just click on My Account or click here to register. All you need is proof of business, like EIN / TIN / Business Certification. Then, you are ready to shop!
Q – What do I do if I forgot my
password?
A – Simply go to the login page and click that you have forgotten your password. A new password will be sent to you via email. Once you have
received this temporary password you can log in and replace it with a new one
of your own.
Q – What if I request a new password
and I never get the email?
A – Contact us and we will fix the problem.
Order & Payments
Q – Do I have to buy in bulk?
A – You need to place an order of at least $99.
Q – Is there a certain amount I
need to order per piece?
A – No. All you need to do is meet the total $99 order minimum.
Q – Do you really offer discounts
on bulk orders?
A – Yes. Buying in bulk is the best way to go. See our Discounts Page to
learn more.
Q – How do I order specific ring
sizes?
A – You will find the ring sizes listed on each product page. If the
size is not listed, this simply means that the product is adjustable. We carry
the right size for everyone.
Q – If I sign out prior to
completing my order, will it be saved in the system?
A – Yes. When you sign back in, your order will still be there. However,
the available quantities will be adjusted in accordance with the present
inventory. Someone else may have beaten you to the punch and ordered some of
your intended items.
Q – What if I go to check out and
it says my product is not in stock?
A – This means that another customer got there first. Your product is
not secured until you have completed the payment process.
Q - Where do I download the
invoice?
A - You can download your invoice from the My Orders section in My
Account. Just click view on the order of your choice and then click on download
invoice.
Q – Is your payment process
secure?
A – Yes. We use the latest in technology to protect our customer’s
payment information. We use PayPal, stripe & square as payment gateways.
Q – How hard is it to re-order
the items I really like?
A – It is quite easy. Your past orders can be found in your “My Account”
history. You will see the “order details” from previous orders. Find the one by
the items you like the most. Click on it and it will tell you how many you
ordered before. Now all you need to do is click on it, enter how many you want,
and click the “Add to Cart” button. It is that simple!
Q – How can I pay my order? Which
is your payment policy?
A – Our company accepts payment via PayPal and Credit Cards for regular orders. For production orders though, you need to pay 35% deposit of the proforma invoice and the rest amount along with the shipping cost when your order is ready to ship. No need to make a deposit when buying regularly.
